Skip to content

Terms of Service

WhyLeft sends exit-interview emails to your cancelled customers on your behalf. By using the service you agree to the essentials below.

  • No spam. WhyLeft contacts each cancelled customer at most twice per interview. Using the service to send unsolicited bulk email is prohibited; accounts with a spam-complaint rate over 0.1% are terminated.
  • Your data, your customers. You are the Data Controller for your customers' data; WhyLeft processes it only to provide the service, under a Data Processing Agreement available on request (legal@whyleft.com).
  • AI processing. We use Anthropic (Claude) as a sub-processor under a DPA with Zero Data Retention. Automated processing receives only feedback text and non-identifying metadata — never a customer's name or email. The founder-only AI Analyst accesses customer identity only within your own authenticated workspace.
  • Billing. Plans renew automatically; cancel anytime from the billing portal. Billing records are retained for 7 years as required by Estonian tax law.
  • AI outputs are suggestions. Churn tags, insights, and AI-drafted emails are probabilistic, not guarantees.

Questions: legal@whyleft.com.