What shipped

Ask questions about your churn data in plain language and get answers grounded in your own interviews, with the conversations it used shown as sources. Replaces the earlier read-only analyst view.

The hosted chat interview can now follow a thread properly — asking several questions and going deeper where the answer is interesting — instead of a fixed two-turn exchange. Exit emails can also be written per-customer from your product context rather than sent from a fixed template.

Individual interviews now carry their own recommendation alongside the cross-interview analysis, with the segment and the specific excerpt it was drawn from.

Choose the local part of your sending address — support@, hello@, your own — once your domain is verified. Exit interviews look even more like they came from you, because they did.

Starter and Pro tiers were replaced by a single plan that includes everything. Expansion is now by Organizations and Seats, added or removed any time without switching plans.

Paid accounts send on dedicated infrastructure with per-organization domain verification and delivery monitoring, so your exit interviews don't share a reputation with anyone else's.

The whole pipeline from cancellation to win-back, on one canvas, with live per-stage numbers and controls for delays, segments and approvals.

A short, always-skippable flow inside your own cancel button, so you hear the reason at the moment of the decision — including from the customers who would never reply to an email. One script tag, configured from the dashboard.

Failed payments are detected and separated from voluntary churn, with at-risk revenue surfaced in the dashboard and a capped reminder sequence you can switch on.

Run several isolated businesses from one account, invite teammates with roles, and switch between workspaces. Seats are licensed per human, not per workspace.

Automatic cancellation detection beyond Stripe. Anything not on the list still works through the API, a webhook, or CSV import.

When a customer who left comes back, the resubscription is attributed to the interview that produced it — so win-back stops being a leap of faith and starts being a number.