# Ask your churn data a question

Wylo is an AI workspace that answers questions about your own customers in plain language — and shows you which interviews it read to get there.

Canonical URL: https://whyleft.com/features/copilot

## Benefits

### Questions, not query builders

"Why are annual customers leaving?" "What changed after we raised prices?" "Which accounts are most at risk?" — asked the way you'd ask a colleague.

### Grounded in your interviews

Answers cite the conversations behind them. You can open the source and check whether the conclusion actually follows from what people said.

### Inside your workspace boundary

Wylo goes through exactly the same authorization boundary as the rest of your dashboard. It cannot reach data in another organization, ever.

## Why a copilot rather than another dashboard

Dashboards answer the questions someone anticipated when they built them. The useful question is almost always the next one — the one that occurred to you because of what the dashboard just showed.

Wylo exists for that next question. It can compare segments, look for changes over time, and pull the specific conversations behind a number, without you having to find the right filter combination first.

## How it handles your customers' data

The automated pipelines — tagging, follow-ups, insights — never receive a customer's name or email address. They see the reply text and non-identifying metadata only.

Wylo is the one deliberate exception, and it's founder-controlled: when you explicitly ask a question about a specific customer, it can retrieve that customer's identity, inside your own authenticated workspace, through the same permission checks your dashboard uses. Anonymised data remains the default; identity is returned only when your question actually requires it.

## In practice: The board question you can now answer

Someone asks why churn moved last quarter. Instead of exporting to a spreadsheet and building a pivot, you ask — and get an answer that names the pattern, quantifies it, and links the eight conversations it came from.

## Related

- https://whyleft.com/features/insights
- https://whyleft.com/features/ai-follow-ups
- https://whyleft.com/features/playbooks